1. Overview
At DoItMyService, we strive to deliver high-quality and reliable services. This Refund Policy outlines the conditions under which refunds may be issued for services booked through our platform.
By using our platform, you agree to this Refund Policy.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
✔ Service Not Delivered
The service provider fails to show up or complete the booked service
No alternative arrangement is provided
✔ Service Quality Issues
Service delivered is significantly below agreed standards
Work is incomplete or unusable
✔ Wrong or Incorrect Service
Service provided is different from what was booked
✔ Duplicate Payment
Customer is charged more than once for the same booking
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
Service has been successfully completed as agreed
Minor dissatisfaction or subjective preferences
Delay caused by customer unavailability
Incorrect information provided by the user
Cancellation after service has already started
4. Cancellation & Refund Rules
Before Service Starts:
Full refund may be issued if cancelled within the allowed time window
Platform convenience fees may be non-refundable
After Service Starts:
No refund will be issued once the service has begun
Late Cancellation:
A cancellation fee may apply depending on timing and service type
5. Refund Process
To request a refund:
Contact support within 24–48 hours of the service
Provide booking details and reason for refund
Submit proof (photos/videos if applicable)
Our team will review the request and may:
Issue full refund
Issue partial refund
Reject the request if not eligible
6. Refund Timeline
Approved refunds are processed within 5–10 business days
Time may vary depending on payment method and bank processing
7. Mode of Refund
Refunds will be issued via:
Original payment method
Wallet/credit (if applicable)
Bank transfer (in special cases)
8. Dispute Resolution
In case of disputes:
DoItMyService reserves the right to investigate both customer and service provider claims
Final decision will be based on available evidence and platform policies
9. Platform Rights
DoItMyService reserves the right to:
Deny refunds in case of misuse or fraudulent claims
Deduct service charges, penalties, or operational costs
Suspend accounts involved in repeated abuse
10. Service Provider Clause (Very Important for Protection)
Service providers are independent entities
Refund liability may be shared or passed to the provider depending on the case
DoItMyService may recover refund amounts from the service provider where applicable
11. Partial Refund Scenarios (Advanced Protection)
Partial refunds may be issued in cases such as:
Work partially completed
Quality below expectations but usable
Scope mismatch
12. No Guarantee Clause
DoItMyService does not guarantee outcomes beyond reasonable service standards. Refunds are provided based on policy eligibility, not as a guarantee of satisfaction.
13. Policy Updates
We may update this Refund Policy at any time. Continued use of the platform indicates acceptance of updated terms.
14. All refund decisions made by DoItMyService shall be final and binding.
VENDOR / SERVICE PROVIDER AGREEMENT
1. Parties
This Agreement is entered into between DoItMyService (Platform Owner) and the Service Provider (Vendor / Individual / Company).
Effective Date: [Insert Date]
2. Nature of Relationship
The Service Provider is an independent contractor and not an employee, partner, or agent of DoItMyService. The Platform acts only as a technology intermediary. No employer-employee relationship exists.
3. Scope of Services
The Service Provider agrees to offer services listed on the platform, deliver services as per agreed standards, and accept bookings through the platform system.
4. Payment Terms
All payments shall be processed through or tracked by the platform. DoItMyService may deduct commission, platform fees, and penalties if applicable. DoItMyService is not liable to pay the vendor unless payment is successfully received from the customer.
5. Refund & Loss Recovery
In case of poor service, no-show, customer complaint, or damage caused, the vendor shall be fully responsible for the refund amount. DoItMyService may deduct such amounts from vendor earnings, adjust from future payouts, or recover via legal means. The Platform shall bear zero financial liability for refunds under any circumstances.
6. Service Quality & Conduct
The vendor must maintain professional behavior, deliver agreed service quality, follow safety standards, and avoid misconduct, fraud, or abuse.
7. Penalty & Fine System
DoItMyService reserves the right to impose penalties for late arrival, cancellation after acceptance, poor service rating, misbehavior, or bypassing the platform. Penalties may be deducted from wallet or future payouts.
8. Direct Deal Restriction
The vendor shall not contact or transact with customers outside the platform. Any attempt to bypass the platform will result in suspension, monetary penalty, or permanent ban.
9. Liability & Indemnity
The vendor agrees to fully indemnify DoItMyService against customer disputes, damages, legal claims, injuries, or third-party claims. All risks and liabilities arising from service delivery shall be solely borne by the vendor.
10. Damage & Responsibility
The vendor is responsible for any property damage, personal injury, or service-related loss and must bear compensation costs. Required licenses and insurance must be maintained where applicable.
11. Ratings & Platform Control
DoItMyService may monitor performance, control visibility, and suspend or remove vendors. Low ratings may result in penalties or deactivation.
12. Account Suspension / Termination
DoItMyService may suspend or terminate vendor access for policy violations, fraud, complaints, or legal risks without prior notice in critical cases.
13. Data & Confidentiality
The vendor shall not misuse or share customer data and must maintain confidentiality. Violation may result in legal action and permanent ban.
14. Platform Rights
DoItMyService reserves full rights to modify commission, policies, rules, and platform operations at any time.
15. Dispute Resolution
All disputes shall be subject to Indian jurisdiction and the platform’s decision shall be final and binding.
16. Force Majeure
DoItMyService shall not be liable for failures due to natural disasters, government restrictions, or technical issues.
17. Acceptance
By registering on the platform, the vendor agrees to all terms and confirms full legal understanding.
Final Clause
DoItMyService shall not be held liable for any direct or indirect damages arising from vendor services. All such liabilities shall be solely borne by the Service Provider.
