Grievance Redressal

Last updated: 25 October 2026

DoItMyService is an online marketplace for home services operated by Rule Worldwide Softech Private Limited. We take every complaint seriously. If you are unhappy with a service, a payment, a provider, or how we handle your personal data, you can contact our Grievance Officer.

Grievance Officer

How to raise a complaint

Please email us with:

• Your name and registered mobile number
• Booking ID, if the complaint is about a booking
• A short description of the issue, with photos or screenshots if available

You can also raise an issue from the app under Help & Support for faster help on a booking.

Our timelines

• We acknowledge your complaint within 48 hours.
• We resolve it within one month of receiving it, and usually much sooner.
• We keep you updated by email or phone until the complaint is closed.

Personal data requests

You may also contact the Grievance Officer to access, correct or delete your personal data, or to withdraw consent, as described in our Privacy Policy.

If you are not satisfied

If you are not satisfied with our response, you may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or the appropriate consumer commission.