1. Introduction
This Privacy Policy describes how DoItMyService (“Platform”, “we”, “our”, “us”) collects, processes, stores, and protects personal data in compliance with applicable laws including the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023 (India), and general global data protection principles (including GDPR where applicable). By accessing or using our services, you consent to this policy.
2. Definitions
Personal Data: Any information relating to an identifiable individual.
Processing: Collection, storage, use, sharing, or deletion of data.
Data Principal: The individual whose data is collected (user/vendor).
Data Fiduciary: DoItMyService acting as the entity determining purpose and means of processing.
3. Data We Collect
Identity Data: Name, mobile number, email, government ID (if required).
Account Data: Login credentials, profile information, service preferences.
Transaction Data: Booking details, payment records, invoices.
Device & Technical Data: IP address, device ID, browser, OS, logs.
Location Data: Real-time or approximate location (only with permission).
Communication Data: Chats, calls, customer support interactions.
KYC/Verification Data (Vendors): Documents, licenses, certifications.
4. Lawful Basis of Processing
We process personal data based on:
Consent (user acceptance during signup/onboarding).
Contractual necessity (to deliver booked services).
Legal obligation (compliance with law/regulations).
Legitimate interest (fraud prevention, service improvement).
5. Purpose of Data Use
To provide and manage services and bookings.
To connect customers and service providers.
To process payments and settlements.
To verify identity and prevent fraud.
To improve platform performance and user experience.
To communicate updates, alerts, and offers.
To comply with legal and regulatory requirements.
6. Consent Mechanism (App + Legal Compliance)
By registering, users and vendors:
Explicitly accept Terms, Privacy Policy, and agreements via checkbox/digital consent.
Provide informed consent for data collection and processing.
Consent logs (timestamp, IP, device info) are securely stored for legal proof.
Users may withdraw consent, subject to service limitations.
7. Data Sharing & Disclosure
We may share data with:
Service Providers (to fulfill bookings).
Payment Gateways and Financial Institutions.
Verification/KYC Partners.
Cloud Hosting and IT Infrastructure Providers.
Government or legal authorities when required.
We do NOT sell personal data.
8. Cross-Border Data Transfer
Data may be processed or stored outside India where required. We ensure reasonable safeguards and contractual protections for such transfers.
9. Data Retention Policy
Data is retained only as long as necessary for:
Service delivery
Legal compliance
Dispute resolution
Fraud prevention
After this, data may be deleted, anonymized, or archived.
10. User Rights (DPDP + GDPR Aligned)
Users have the right to:
Access their personal data
Correct inaccurate information
Request deletion (Right to Erasure)
Withdraw consent
Object to processing (where applicable)
Request grievance redressal
Requests can be made via official contact channels.
11. Children’s Data Protection
Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors.
12. Cookies & Tracking Technologies
We use cookies, SDKs, and tracking tools for analytics, performance, and user experience improvement. Users can manage preferences via browser or device settings.
13. App Permissions Policy (MANDATORY FOR PLAY STORE)
Our mobile application may request:
Location Access – for service matching and tracking
Camera/Media Access – for uploads and verification
Storage Access – for file handling
Phone Access – for communication features
Permissions are requested only when necessary and can be controlled by the user.
14. Data Security Measures
We implement:
Encryption (where applicable)
Secure servers and firewalls
Access control and authentication systems
Regular monitoring and updates
However, no system is 100% secure, and users acknowledge inherent risks.
15. Vendor-Specific Privacy Clause
Vendors must:
Use customer data only for service delivery
Not store, misuse, or share customer data
Maintain confidentiality at all times
Violation may result in legal action and termination.
16. Third-Party Services
The platform may integrate third-party services. We are not responsible for their privacy practices. Users should review their policies independently.
17. Grievance Officer (India Compliance – Mandatory)
Name: [Insert Name]
Email: support@doitmyservice.com
Address: [Insert Address]
Response Time: Within 15–30 days as per applicable law.
18. Policy Updates
We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance.
19. Limitation of Liability
DoItMyService shall not be liable for unauthorized access caused by factors beyond reasonable control including cyber attacks, user negligence, or third-party breaches.
20. Final Consent Clause
By using DoItMyService, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, and sharing of your data as described herein.
